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Residential Telephone and Communications
Online Course Length: 6 hours
Pricing  
Quick Reference $20 USD Coming Soon
Course Guide $99 USD Coming Soon
Online Course $199 USD Coming Soon
Full Package
(All of the above)
$299 USD Coming Soon

Prerequisites

Course Learning Objectives

Materials Included with Course Package

Course Description

All the fundamental knowledge an installer needs to know to sell, install, and support residential telephone systems – from basic concepts to system design, installation, and troubleshooting, this course provides installers, manufacturers, builders, developers, and real estate professionals with the knowledge they need to manage this part of their business.

Students are instructed on the design and installation of systems including advanced wired and wireless phone systems, fax machines, door phones, paging systems, intercom systems, and answering/voicemail systems. This course provides practical information, explaining what installers need to know before working on an installation project.

Expertly written course material and detailed color diagrams make learning how to install telephone systems both efficient and enjoyable. Special In Depth articles provide additional technical information on critical topics, and Project Management Tips coach installers on best practices for working with homeowners or builders, and successfully shepherding projects to completion. An online Glossary provides ready access to definitions of key terms.

The course is divided into 11 training modules – each module ends with a quiz, and a comprehensive test at the end of the course allows students to demonstrate their newfound knowledge of residential phone systems.

Prerequisites

There are no pre-requisites for this course. A basic knowledge of wire pulling and cable specifications is recommended.

Course Learning Objectives

– To be able to define different types of communications system

– To be able to explain the benefits of communications system

– To be able to design and document a communications system

– To be able to safely install a communications system

– To be able to test a communications system

– To be able to troubleshoot a communications system

 

Materials Included with Course Package

Printed Course Guide – detailed, visual reference with all course content you’ll use for years to come

Portable Quick Reference – pocket-sized guide covering difficult to remember technical specifications and definitions, for use in the field

Course Completion Certificate (upon successful completion of final test)

 

User ID/Password - Upon registration, students are emailed a unique user ID and password along with instructions for accessing the course (course access lasts for 3 months). The Course Guide and Quick Reference books will be shipped on the first business day after an order is received.

Note: 6% sales tax added for Michigan residents

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Sample Content

Course Outline

1. Course Introduction

  • System Requirements
  • Navigating the Course
  • Course Learning Objectives

2. Introducing Communications Systems

  • Evolution of Communications Systems
  • History of the Telephone
  • Residential Communications Systems

3. Benefits of a Communications System

  • Managing Phones
  • Managing Lines
  • Managing Features

4. Safety and Tools

  • Jobsite Safety Rules
  • Design and Planning Tools
  • Tools for Installation and Wire Preparation and Termination
  • Tools for Programming
  • Tools for Testing and Troubleshooting

5. Basics of Communications

  • Telephone Infrastructure
  • Telephone Operation
  • Types of Telephones adn Services

6. Types of Residential Communications Systems

  • KSU – Analog, Hybrid, Digital
  • Provider Call Features
  • IP Telephone
  • Intercom

7. Residential Communications System Design

  • Design Steps
  • Documentation

8. Wiring for a Communication System

  • Standards
  • Wire Types
  • Jack Types

9. Communications System Installation

  • Steps for Installation
  • Programming
  • Testing and Troubleshooting

10. Intercom System Installation

  • Types of Intercoms
  • Doorbell Intercoms

11. Troubleshooting Communication System

  • Internal/External Problems
  • Wiring Problemsg
  • KSU or Module Problems
  • Telephone Extensions or Devices
  • Problems with Programming
  • Interference or Noise

12. Course Summary

13. FINAL TEST

 

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