Customer Service and Upselling Skills
$89.00Online Course Length: 2 hours | Course Price: $89
Solidify a happy, loyal customer and add sales
Competition is fierce and the only thing separating your company is the manner in which your customers are treated. This course empowers technicians and others with the right skills to upsell more effectively and increase bottom-line revenues on every client visit from the moment they walk in the front door. Television host and leading sales and low-voltage industry trainer Gail Kasper covers everything from portraying a professional image, developing sales skills, through assertiveness and communication skills that will guarantee and solidify a happy loyal customer.
*This course is now iPad compatible!
This course provides real-world examples of customer service that service technicians can implement immediately.
Course Learning Objectives
Learning Process and Evaluation
Each student receives a username and password that provides private and monitored access to the online course. Progression through the course is managed by an LMS (Learning Management System).